BUGZY MILAN RETURNS & REFUNDS POLICY

Last Updated: September 2026

We want you to enjoy your Bugzy Milan purchase. Please review this policy carefully before requesting a return or refund.

Standard Merchandise

Eligible standard merchandise may be returned within 14 days of confirmed delivery.

To qualify for a return, merchandise must be:

  • Unused
  • Unworn
  • Unwashed
  • Unaltered
  • Free of stains, odors, makeup, deodorant, perfume, pet hair, or other signs of use
  • Returned with original tags and packaging when applicable
  • In resalable condition

Proof of purchase may be required.

Items that do not meet these conditions may be refused.

Made-to-Order and Print-on-Demand Merchandise

Certain Bugzy Milan products are produced specifically after an order is placed.

Because these items are manufactured for the individual order, made-to-order, customized, personalized, embroidered, monogrammed, or print-on-demand items are generally final sale unless the product arrives damaged, defective, materially different from what was ordered, or the wrong item was sent.

Please carefully review sizing, color, quantity, and product details before completing your purchase.

Ordering the wrong size, changing your mind, or preferring a different color does not normally qualify a made-to-order item for return.

Beauty, Personal Care and Hygiene-Sensitive Products

For health and hygiene reasons, opened or used cosmetics, skincare products, fragrances, personal-care products, intimate items, and similar hygiene-sensitive merchandise may not be returnable unless defective or damaged when received.

Unopened products may be eligible for return when otherwise permitted under this policy.

Jewelry and Accessories

Jewelry and accessories must be returned unworn, unused, and in their original condition and packaging.

For hygiene reasons, certain pierced jewelry or similar items may be final sale after packaging has been opened.

Final Sale Items

Products identified as Final Sale may not be returned or exchanged except where required by applicable law or where Bugzy Milan determines that the product arrived defective, damaged, or incorrect.

Clearance items, customized products, gift cards, and certain promotional merchandise may be designated Final Sale.

How to Request a Return

Before sending merchandise back, contact Bugzy Milan customer service and include:

  • Your full name
  • Order number
  • Item you wish to return
  • Reason for the return
  • Photographs if the product is damaged, defective, or incorrect

Do not send merchandise back without receiving return instructions.

Unauthorized returns may be refused or delayed.

Return Shipping

Unless the return results from an error by Bugzy Milan or an eligible damaged or defective product, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service for returns. Bugzy Milan is not responsible for returned merchandise lost in transit before reaching the designated return location.

Refund Processing

After an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Please allow approximately 5–10 business days after refund processing for your bank or card issuer to post the credit.

Shipping charges, duties, taxes, and other non-product charges may be non-refundable except where required by law.

Exchanges

Because product availability may change quickly, Bugzy Milan may not always offer direct exchanges.

When an exchange is unavailable, the customer may be asked to return the eligible product and place a new order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include clear photographs of:

  • The product
  • The damage or defect
  • The packaging
  • The shipping label, when applicable

We will review the claim and determine the appropriate resolution, which may include replacement, refund, store credit, or another remedy.

Do not discard damaged products or packaging until the claim has been reviewed.

Normal Product Variations

Minor variations in color, positioning, texture, printing, stitching, measurements, finish, or appearance may occur, particularly with handmade or print-on-demand products.

Minor manufacturing variations that do not materially affect the product’s function or overall appearance may not qualify as defects.